Everyone knows that I love to try new restaurants and travel. Celiac Disease and food allergies don’t stop me because I believe there are restaurants out there who are able to safely accommodate me. It can be scary trying someplace new, but I’ve never been afraid to walk out if I don’t feel comfortable. Communication is key and in my opinion, it’s important that some communication take place before you even go to the restaurant, either by email or a phone call.
Just like a romantic relationship requires effort and input from both people, so does the relationship between the allergic/Celiac diner and the restaurant. It’s up to us to understand our needs and be able to articulate them confidently. The rest of the responsibility falls on the restaurant.
I offered some tips to Amanda MacArthur, who is the Director of Content & Marketing at BuzzFarmers and also manages Swipely’s small business blog. Swipely is a 2.0 payment processor who accepts credit cards in order to offer customer analytics, a loyalty program, and automated marketing programs that align with all of their transactions. Swipely’s Payment Marketing blog is meant to help small business owners build more profitable, more social and more informed businesses.
Here is an excerpt:
Everyone, from the hostess to the waitstaff, should be educated on what gluten is, what type of effects it can have on someone with Celiac Disease, and what steps are taken in your restaurant to make the gluten-free diner safe from cross-contamination.
You should know, for instance, that although french fries or tortilla chips are likely gluten-free on their own, if they’re fried in a common fryer with breaded items, it’s no longer gluten-free.